I had to pay return packaging and shipping $87.65 and sent it back to Swagtron on 17 Apr 2020. It’s no powerhouse, but it’s the modestly priced, good looking e-bike we need right now. Terrible, terrible, terrible customer service. © 2020 Trustpilot, Inc. All rights reserved. Bought a Swagtron hoverboard for my daughter. And for $999, that’s ok by me. Subscribe to Electrek on YouTube for exclusive videos and subscribe to the podcast. 49,990 Rs. My throttle stopped working mid ride and I sent the bike back to be repaired under warranty. Swagtron received the hoverboard on 22 April 2020. She rode the hoverboard approximately 20 times over the 3 month period for about 20 hours total. I finally received my bike back after approx 45 days only to have the same issue with additional parts broken. It just adopts the forward tuck that this bike geometry demands. Level 1 expert . But they work well and the bike is plenty easy to pedal. The board was sent back to me in worse condition than before. This swagcycle can hold at least 264 pounds of weight. Swagtron Hoverboard Wrap Up. They make it difficult for them to ship the item so they don’t have to deal with it. 250W motor 2. Swagtron or Swagway LLC was founded in 2015 and in a short amount of time managed to build an impressive portfolio of the scooter, hoverboard, e-bikes, and skateboard models. Welcome to our Swagtron EB-5 review for 2020. Despite some limitations, we still recommend the Swagtron EB5 pro, because it delivers a lot for such a low price. The Swagtron EB5 is one great folding electric bicycle. 8 months later the board is doing the same thing as it was the first two times that it was sent in for repair. AND there are some other issues like bearings need to be replaced and is not covered by the warranty. She started riding it on Christmas day. Verified Purchase. Juiced HyperScrambler 2 review — ebike or emoto? Swaggy C . You definitely get moving and you can get up to speed perfectly fine on throttle alone, but it will take you a while. Sale. WOW! I bought their Ebike and it came in with brake & battery bar problems. I purchased a T881 overboard with a warranty directly from Swagtron. This $699 folding bike has a powerful 350 Watt motor and a 19-mile range. Swagtron T380 Is A Poor Quality Product and The Company Is Disreputable in late…. The only huge difference between the models are the range, top-speed and charging time. The EB5 can reach speeds of up to 15.5 mph and has a range of up to 15.5 miles thanks to its robust 250 Watt Electric motor powered by a 36V Lithium Ion battery. Don't care about customers at all. Swagtron EB5 Pro Folding Electric Bike Review. Don't trust their products or their customer support. Swagtron started the warrantee date at date of purchase. I dont know if its a problem with the charger or the hoverboard. Swagtron customer service does not reply to emails. I resent the nonworking board back to Swagtron. To make things worse, on top of the poor customer service, I requested my original front wheel back that they told me needed to be replaced (not because it was bad but because they now have non-inflatable tires). I had to take it to a local bike shop and pay $100 to get it fixed, a cost that swagtron refused to cover. They requested pictures which I sent the same day, then had to call them back 5 days later because they did not follow up. Swagtron EB-8 Outlaw The EB-8 Outlaw is an electric bike perfectly suited for commuting during rush hours. After all, it would be a good buy if you select this e-bike for your day-to-day use. The 250 W motor gives you enough of a boost to make the ride feel enjoyable instead of labor-intensive. I’ve previously reviewed the company’s sub-$500 folding electric bicycles and even their $270 electric scooter and came away impressed. !Reply: I contacted the company before the warranty period was over but never heard back from them. The battery recharges in as little as two and a half to four hours, making the e-bike perfect for your daily commutes and spontaneous adventures. Highly dissappointed customer. I tried contacting them and they told me someone will reach out by email and it’s been forever since- NO REPLY!! Find helpful customer reviews and review ratings for SWAGTRON Swagcycle Eb-5 Lightweight & Aluminum Folding Ebike with Pedals, Black, 58cm/Medium at Amazon.com. I’m disgusted. Swagtron EB-7 Electric Bike Full Review and Road Test in San Francisco. I’m am ridiculously tired of customer service hiding behind COVID. It has taken Swagtron an entire month to determine that I will have to pay to ship my scooter back to them. Email support who sent me a replacement of broken part but did not seem to care that the bike still had same issues I sent the bike in for. Rather, they cut out all the fat – all the components that aren’t strictly necessary – so that they can focus on putting decent components on whatever is left. The tires are 16 inch in diameter and the ideal pressure would be 50 psi. Once you switch on the pedal assist, the bike rides like a dream. Some e-bikes are designed to be operated throttle-only all the time, but this isn’t really one of them. We believe biking should be for everyone, not just those who are lucky enough to have the time and high level […] 8 months after purchasing, the hoverboard will not turn on. Swagtron EB12 electric bike review: The bare necessities Swagtron's EB12 pushes affordable ebikes to a new frontier By Matthew S. Smith September 11, 2019 I wish I would have known the outcome of this prior to me purchasing another board from Swagtron for my second son. This is so far the fastest charging bike I have reviewed. We purchased it after watching the EB7 Elite for the last 6mo. It’s considered an ‘advanced’ e-bike as it pairs with a companion app for monitoring and fine-tuning controls of the cycle itself. Electric Vehicle Price Guide – best prices for dealers in the US, Review: Swagtron’s $999 hipster-spec electric bike makes a great city e-bike, first heard about Swagtron’s EB12 electric bicycle. The following is a look at features to consider when buying the swagtron eb-6. We are very sorry to hear about the issues with your unit. This e-bike … 1. Unfortunately, in 2016 Swagway had to do a product recall of their X1 hands-free hoverboardbecause of a fire hazard. Pedaling is quite smooth, especially considering there’s nothing super high-end on the bike. The board was sent back to me and even though the repair to the board was not 100% it could be ridden. There was not a single time that their customer rep did not have an attitude which says that this company has a culture problem in how they interact with their customers. Find helpful customer reviews and review ratings for Swagtron SwagCycle Classic E-Bike - Folding Electric Bicycle with 10 Mile Range, Collapsible Frame, and Handlebar Display at Amazon.com. I experienced 2-3 day response times and all I would get was something along the lines of ‘we’re still researching your problem.’ I repeatedly asked for my issue to be escalated and never got a response from any type of escalation team. Reviewed in the United States on November 1, 2019. The Swagtron SwagCycle Pro Folding Electric Bike is one of the models of e-bike that Swagtron produces amidst the many e-rideables, such as the SwagCycle Classic, SwagCycle EB-1, SwagCycle EB-5 and the SwagCycle Envy that they design. Not sure how else this product could be rated this good. I suspect these companies are generating false reviews to game the system. Visit full review. Other fine products. September 25, 2019 September 25, 2019 by Mark Behnken. They would not respond to me trying to contact them. In swagtron electric bike review, we need to specify the maximum weight capacity. Of course, it’s going to be a bit difficult to get your hands on one right now. It’s going USPS guys - what’s the deal?I received a new scooter shipped from their factory to my FPO address. Read honest and unbiased product reviews from our users. Customer service was not helpful. Email support told me to call and ask to speak with a supervisor, I call and was told by a very short and seemingly miserable rep that they “have no supervisor” and could only forward my number for hopes someone will call me back. There’s no step-through option here like is becoming common on many other e-bikes. Then when my scooter arrived, the kickstand was broken and the back wheel no longer moved freely. I received a response back from Swagtron on 8 May 2020 that the vast majority of the repairs were not covered under warranty and would cost $162.00. Most horrible experience. Basically, that means this is very much a bike for those that don’t mind pedaling occasionally and better yet, even enjoy it. like is becoming common on many other e-bikes. On the other hand, looking at the rims, they seems to be not the strongest ones since the are made of plastic. The hoverboard had absolutely no visible damage but just would not turn on or charge. Email support who sent me a replacement of broken part but did not seem to care that the bike still had same issues I sent the bike in for. I will never buy anything from them. Swagtron scooters and e-bikes are well regarded in the student environment. This is specific to the Swagtron EB7 Plus. You can travel up to 10mph for a range of up to 10 miles… going over bumps can get a little rocky. WORST EXPERIENCE EVER! What do you think of the EB12? And that’s exactly what Swagtron has done – yet again – with the EB12 electric bicycle. Level 1 expert . Thanks for reading my review and take care…. I called their customer service several times during the course of trying to get my electric scooter repaired and evey time I their customer service rep had an attitude. With a sleek design and an electric boost, the Swagtron EB12 could be the perfect option for cash-strapped students or budget-minded city commuters that want a good bike for an even better price. 4.0 out of 5 stars Fun, simple, and foldable little ebike. The EB12 does use a riser stem though, which gets the handlebars up a bit higher and prevents you from going full peloton tuck. Audi starts production of the e-tron GT electric car, GM reveals working Hummer EV pickup prototype, You’re reading Electrek— experts who break news about. It has a collection of elements you can look for in an ideal bit of short-range transport. Within 6 months of purchase the board had to be sent in for repairs. No one expects a Swagtron e-bike to get passed down to their son. See a pothole? However, you can save an additional $10 with promo code 10OffEB5Deals . Right out of the box it didnt work. I received an email response from Swagtron on 23 Apr that they did receive the Hoverboard and would respond back in 5-20 business days. I have some other swagtron products and I thought they were great, but after this, I’ll never buy another and I definitely won’t recommend them. Tried to return it to Swagtron, but the cost of the return was almost as much as the original purchase price. I finally received my bike back after approx 45 days only to have the same issue with additional parts broken. Your legs become the good old fashioned suspension that road bikers have relied on for decades. Problem is, the bike was for a gift, and wouldn't be back on time if I sent it in. E-bikes for students remain a prominent form of transport, as their foldable nature allows for more safety and security with their easy storage form. Find helpful customer reviews and review ratings for SWAGTRON SwagCycle E-Bike – Folding Electric Bicycle with 10 Mile Range, Collapsible Frame, and Handlebar Display (Black) at Amazon.com. In this review, we cover the specs, stats and features included in this incredibly cost-effective commuting ebike. The troubleshooting team worked relatively quickly, but that’s where it ended. Why eBikes? 20 days go by and I had to reach out only to be told they have no ETA on the new part. I will never buy anything from this company again and neither should you. Level 1 expert . vuaeco . Swangtron doesn't want to send a replacement unit to Canadian address. The Swagtron Swagcycle EB5 series is well regarded among many electric bike consumers and review sites. One of its best features is the foldable frame. They just tossed it into a box without ANY packing material. It was his birthday gift and I feel so bad about it.After a lot of tries, they finally got back saying I have to ship the item to them to have it fixed and pay for the shipping cost out of my pocket. Swagway X1 Recall request created and approved 6 months ago.Swangtron doesn't want to send a safe replacement unit (T1 or T3) to the Canadian address and ready to send it to the US address only.I have 3 kids and the dangerous device is still in my home. Something that i included on the trip to them. You can definitely get a surge from the throttle or pedal assist while climbing larger hills, but the motor will be an assist – not the main show. Not sure how many fools out there would go for that. The ride is very much a forward-leaning affair, which might feel foreign to anyone used to a more comfortable cruiser-type electric bike. 20,475 Rs. It's been a couple days now and I really like this little ebike. Hitting a top speed of 20 MPH, this bike is great for commuting and folding down to store at work or home. And even then, we’re talking entry-level Shimano parts. Then what’s the point of having a warranty when I have to pay for the shipping? Subscribe to Electrek on YouTube for exclusive videos. They make you buy the warranty and don’t even respond if you need to get it fixed. I received an email response from Swagtron on 23 Apr that they did receive the Hoverboard and would respond back in 5-20 business days. Water Resistant Battery: The battery in the Swatron swagcycle e-bike the battery is water resistant. When it comes to hills, don’t even think about going throttle-only on anything above a small incline. 22,490. My throttle stopped working mid ride and I sent the bike back to be repaired under warranty. Customer service is a joke. Let us know in the comments below. The tires are designed in such a manner that you will have a smooth ride on an uneven road. Then there’s the suspension – or lack thereof. I bought this unit in Canada so recall support should be provided also for Canadian customers.Canadian Government site provides the Swangtron recalling process and I followed this process. Broken in many places so they did a UPS claim and it has been 4 months now with no resolution. I purchased a scooter. It’s not necessarily for its feature list, speed, or power but because of … Stand on the pedals. Such a pity, I would have loved to write a glowing review, but the bike arriving in such a terrible state is a real problem. Contacted support on November 20 for them to tell me the warranty is past and all repairs would be my cost. It’s perfect for swerving around that cabbie that just cut you off, or hanging a quick left when darting out of an alley while taking a shortcut to your favorite morning bagel place. Based on 2 reviews Write a review. It can do it, but the large diameter wheels reduce the motor’s already modest torque and mean that any pedaling action will be greatly appreciated. Read honest and unbiased product reviews from our users. I purchased this Swagtron T380 in late Nov 2019 for my granddaughters Christmas present. Items was late (thru Amazon) in arriving by 2 months. Payed for the swagger elite 5 on October 7th received it in a torn up box on October 14 was working great on the 4 mile round trip commute to and from work started having problems with the unit shutting off after 5-10 min around November 10 untill it just stopped turning on completely around the 16th. I contacted Swagtron in early April 2020 and received Return Authorization RA165926 on 15 April 2020. So I wish you luck on getting one of your own! I love the T6 I’ve been using it for years. 6 months since my case was created still no solution from your side, you just stretch the time and ask me for another email, another phone call, more information, etc. Save yourself the headache and your teen the heartache. Ignored by everyone at the Swagtron. The battery was completely empty, even though it showed three bars. Absolutely DO NOT purchase a Swagtron product if you want reliability and reasonable customer service. The EB5 also has pedals if you want to exercise, and your range and top speed are not limited by motor or battery life. Save yourself the headache and your teen the heartache. 54,490. So it is out of warranty now. I was excited to find a low cost electric folding bicycle. Swagtron is the best-balanced model electric bike. So I’m quite happy with the Swagtron EB12 e-bike. Check out my video review below to see the Swagtron EB12 e-bike in action. So without delay, let’s get started on our EB-5 review with the key features. It has never worked and their customer service has been about the same. We are very sorry for the inconvenience and will have the unit repaired at no charge to you. Sale. It’s extremely lightweight, made with solid materials, and can speed up like a storm. But they do expect a decent quality e-bike for an unbelievable price. Also, keep in mind if you get a rear flat tire, which you eventually will, they require the entire bicycle be shipped back. 2. They provided a generic laundry list of parts required (Aluminum Frame Kit, replacement shell kit, misc item cover, mainboard). Not a good product for the price! Swagtron’s new EB12 electric bicycle is its first foray into full-sized commuter bikes. Beware if you live overseas, especially. Swagtron’s EB5 is a cool little foldable electric bike that comes with a cruising range of 15 miles and maximum speed of 15.5 mph. Rs. We are very sorry for the experience you've had so far and that you were unable to receive assistance prior. Tackle inclines of up to 20 … That said, the road-bike feel is part of the charm of the Swagtron EB12. I received a response back from Swagtron on 8 May 2020 that the vast majority of the repairs were not covered under warranty and would cost $162.00. Available in both black & white 3. I would not recommend this product or buying anything else from this company unless you are comfortable buying products as is from a company that doesn't stand behind the products they sell. Well I will give it my best shot again. Company required me to ship back the ENTIRE bicycle, even though only the small battery pack was defective. Weight: 39.24 lb (17.8 kg) Motor: 250 W … We are very sorry for the trouble you have experienced with your T8. Rides like a dream s where it ended small battery pack was.... 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